Every system has a cost. I find out who's paying it.

What happens when we work together

• A free 15-minute fit call to discuss the problem.
• A Working Session, in person or virtual, at $500 an hour. For in-person sessions, travel costs, if any, are agreed in writing before we book.
• A written follow-up: what we found, what's still unknown, and your options from here.

Because you are a human, let us meet as people. I will come to you, or we can meet virtually, wherever you are in the world.

Why me

I spent nearly ten years in federal redress operations at DHS TRIP. I wrote system requirements, developed 35+ SOPs, and trained leadership and staff across DHS components. In 2014, CBP formally recognized the work, including a 10%+ reduction in administrative tasks, achieved without purchasing new technology, by leveraging the technology we already had.

Constraint flipping: where others see a rule as a wall, I find the lever, so we can engineer a bridge.

I don't make decisions for people. I make sure they have the information, resources, and support to make their own.

Sometimes what I find is uncomfortable. Care is not the absence of discomfort. Care is what we do when discomfort arrives.

People matter.